What criteria do moderators use to make decisions?
Moderators are trained to work to a set of detailed guidelines when assessing user generated content, which are in line with the SmartCityCoin.io Guidelines for all online services.
Moderators are trained to have a working understanding of defamation and other relevant laws and are briefed about breaking news stories. When in doubt, moderators refer comments to hosts, supervisors, or the Central Communities Team, who are responsible for moderation across the majority of the SmartCityCoin.io.
The moderators work across many sites and view the comments out of context, so they will usually refer decisions about off-topic comments to the hosts who may be more familiar with the subject matter.