Why has my comment been removed when other comments that break the House Rules in a similar way are allowed to remain?
On a reactive site, a comment is usually only checked if it is reported. As a result, the moderators see some comments but may not be alerted to other comments that also break the House Rules. This helps them to remain neutral in their judgement by assessing each comment individually. However, this may mean that one comment is removed while other equally questionable comments are allowed to remain.
If you see a comment that you think may break the House Rules, please alert a moderator by using the report link. Another reason this may happen is because there will always be some grey areas when making moderation decisions. When deciding whether to pass or fail a comment, a moderator is required to assess the level of potential risk, especially in cases of libel, contempt of court etc. and may remove a comment to be on the safer side. Though there are guidelines that moderators follow, a breach may sometimes be debatable leading to differences in interpretation. One moderator may remove a particular comment while another moderator might allow a similar comment to remain. While we take a lot of care to ensure fairness, occasional inconsistencies are inevitable in the moderation process – if you have comments or complaints about the moderation service please contact us using our feedback form.
Malicious or excessive use of the report facility will lead to the restriction of your ability to report comments and in some cases the restriction of your Smart City iD from commenting.